Privacy Policy

Effective Date: August 1, 2026

Welcome to Casiny Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in New Zealand. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other similar contact data.
Account Information: Username, password, transaction history, game preferences, and account balances.
Verification Data: Documents and information required to verify your identity and age, such as government-issued ID, proof of address, and payment method verification.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, clickstream data, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect information about your use of our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our casino services;
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations;
To process transactions and manage your account;
To communicate with you, including sending service-related messages, updates, and promotional offers (where you have consented);
To improve our website, services, and customer experience;
To detect, prevent, and respond to fraud, security breaches, or other illegal activities;
To comply with applicable laws and regulations in New Zealand.

3. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to third parties only in the following circumstances:

Service Providers: Trusted third-party service providers who perform services on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support.
Legal Compliance: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Protection of Rights: To protect and defend the rights, property, or safety of Casiny Casino, our users, or others.

4. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside New Zealand. We ensure that any international transfers of your personal data comply with applicable data protection laws and that appropriate safeguards are in place.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access your personal information held by us;
Request correction of inaccurate or incomplete information;
Request deletion of your personal data, subject to legal and regulatory restrictions;
Withdraw consent where processing is based on your consent;
Complain to the New Zealand Privacy Commissioner if you believe your privacy rights have been violated.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings. For more information about cookies, please visit https://www.allaboutcookies.org.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casiny Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland, New Zealand